FREQUENTLY ASKED QUESTIONS:
How can I join J Marie Collections?
Please fill out a wholesale application here. You can only become a member if you are a business, so your business license, state certifications and/or federal tax ID is required. For wholesale inquiries contact us at firstname.lastname@example.org.
What are your business hours?
We are open from Monday - Friday 8:30AM to 4:30PM.
Where is my order?
As soon as your order is placed, you will receive a confirmation email. Once your order has been processed, you will receive another email with a USPS tracking number. You can check the status of your order at any time by tracking your number at https://www.usps.com/. Please allow 7 business days before inquiring about the status of your order.
When will my order ship?
Standard Shipping - USPS Priority Mail
All standard orders are processed within 2-4 business days. Please note, orders are not processed on Saturdays, Sundays or holidays. USPS picks up our orders at the end of each business day. Once your order has been picked up there is a 3-6 business day expected arrival time. Although, USPS estimates a delivery time, there is no guaranteed delivery date. USPS does not deliver on Sundays or holidays.
What if my package doesn't arrive?
We are not responsible for lost or stolen packages. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. USPS requires that you wait 7-15 days from the 'delivered' date (provided by USPS) before filing a claim for your lost/stolen package. Then feel free to file a claim with USPS using the following link - https://www.usps.com/help/claims.htm.
RETURN, EXCHANGE, & DAMAGE POLICIES:
When is my return processed?
Returns are processed within 2-4 days of delivery. A return must be sorted, inspected and processed before your store credit is issued. Store credit is not issued the day your return is delivered. Thank you for your patience!
We are not responsible for lost returns. We recommend holding onto your tracking number for your records.
The item I received was wrong/damaged?
Damaged merchandise must be reported prior to wear and tags must be attached. All damage reports must be made within 3 days of the delivery date. Please email email@example.com immediately and provide a picture of the damaged/defective area. Please include your name, order number and a brief description of the damage.
How can I make an exchange?
Exchanges must be for the same item in a different size. We are not able to exchange for different items. Please note your size exchange on your invoice. If we have the item in stock in your requested size, we will send it to you. Due to limited quantity of inventory, we cannot guarantee exchanges or hold items.